Lyft Rapid Research Process

I developed Lyft’s first rapid research process for the Driver team. The process was created to increase touchpoints with drivers and enable products to be evaluated at multiple points in the product development process.

 
 

  • August 2021 - November 2022

  • I was brought on to the research team to build the company’s first rapid research process.

  • The Driver Research Team had two problems:

    • Not enough capacity to fulfill the number of project requests received.

    • Trouble fulfilling both requests with short timelines and last-minute requests.

 

What was Driver Rapid Research?

This isn’t just a business—it’s a reflection of what we believe in. We’re here to create work that matters, led by a shared commitment to quality and care.